RepairPartsPlus - 23 days for them to respond to support email

4 of 9 RepairPartsPlus reviews

I believe they sent the wrong adhesive for the Droid glass/digitizer my client purchased.I emailed them on Feb 16.

I received a reply yesterday - March 10th! All they replied with was their boilerplate return policy/procedures. No information about the adhesive was given. They actually suggested I take everything to a local repair shop!

I *AM* the f-ing repair shop!LOL.

I think that should tell anyone everything they need to know about this company.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Exchange, Refund and Cancellation Policy
Customer service
Diversity of Products or Services

  • What I liked
    • Website was good
  • What I disliked
    • No direct contact like phone or chat
    • Very slow email support response
    • Possibly sent an incorrect part in the kit

Reason of review:
Poor customer service
Preferred solution:
I would like them to answer the question about the adhesive that was included. It seemed incompatible with the screen and LCD. If they sent the wrong thing, I want the right adhesive. If they sent the right thing, I would like instructions on proper use.
Monetary loss:
Product or service
Motorola Droid Razr Maxx Replacement Parts
Review category
Gadgets and Accessories
review #806807 by

Author wants to be contacted by the company. Learn more

Had an experience with RepairPartsPlus? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
4 of 9 RepairPartsPlus reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to RepairPartsPlus. However, many companies do monitor reviews on our site.

You were reading a complaint about RepairPartsPlus.
Filing a new complaint about